Shipping Policy
Last updated: 4 August 2026
Maison Milaya Paris takes particular care in preparing and tracking every order. This policy sets out the destinations served, the applicable timeframes and the procedure to follow in the event of a problem.
1. Delivery areas
We deliver to France, Europe and the international destinations offered at checkout. If a destination cannot be selected during checkout, delivery is not currently available there.
2. Order preparation
Once payment has been confirmed, orders are generally prepared within 1 to 3 working days. Orders placed during a weekend or public holiday begin to be processed on the next working day.
For a pre-order, bulky item or product subject to a specific lead time, the timeframe stated on the product page or before the order is confirmed takes precedence.
3. Delivery times
Unless a different timeframe is clearly stated before the order is confirmed, the delivery times applicable after preparation are:
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France: 5 to 12 working days;
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Europe: 6 to 14 working days;
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Other destinations offered: according to the timeframe shown before payment.
The timeframe or date displayed to the customer before payment constitutes the commitment applicable to their order. If no specific indication is provided, delivery will take place without undue delay and no later than 30 days after the contract is concluded.
4. Delivery charges
Standard delivery is free with no minimum purchase in France and Europe. For other destinations offered, delivery charges are currently set at 29 €. The applicable amount is displayed before the order is finally confirmed.
The terms and options available for the selected delivery address are summarised before payment.
5. Tracking and separate parcels
Where tracking is available, a dispatch email containing the tracking number or link is sent to the customer.
An order containing several items may be delivered in several parcels or on different dates. This arrangement does not incur any additional delivery charges after the order has been confirmed.
6. Address and access to the delivery location
The customer must check that their name, address, postcode and contact details are accurate and complete before confirming the order.
An address change requested after dispatch cannot be guaranteed. If a parcel is returned because of an incorrect or incomplete address, or repeated absence attributable to the customer, reshipment may be offered subject to advance payment of the actual costs.
For bulky items, the carrier may contact the customer to arrange an appointment or check access to the delivery location.
7. Delivery delay
If the stated date or timeframe has passed, contact us at y.contactshops@gmail.com, quoting your order number. We will check the situation with the carrier immediately.
The customer may request delivery within a reasonable additional period. If delivery does not take place within this new period, the customer may terminate the contract under the conditions provided by law. Where the delivery date was an essential condition communicated before the order, or where Maison Milaya Paris refuses to deliver, cancellation may be requested without an additional period.
In the event of a valid cancellation for failure to deliver, the amounts paid will be refunded no later than 14 days after the end of the contract.
8. Lost parcel or parcel marked as delivered
If the tracking no longer updates, the parcel appears to be lost or it is marked as delivered without having been received, contact us promptly. After a few simple checks with neighbours, the building manager or the collection point, Maison Milaya Paris will open an investigation with the carrier and keep you informed.
Where the carrier was offered by Maison Milaya Paris, we remain responsible for proper performance of the delivery until the customer, or a third party appointed by the customer, takes physical possession of the product.
9. Damaged parcel or product
If the parcel or product arrives damaged, contact us as soon as possible at y.contactshops@gmail.com. To speed up our review, we may ask for photographs of the product, the damage, the inner and outer packaging and the shipping label.
Keep the product and its packaging until you receive our instructions. Prompt reporting makes it easier to pursue a claim with the carrier, but failure to report the issue within 48 hours does not remove your statutory warranties and rights.
After verification, an appropriate remedy will be offered in accordance with the law: repair, replacement, redelivery, price reduction or refund, depending on the circumstances.
10. Transfer of risk
The risk of loss or damage passes to the customer when the customer, or a third party appointed by the customer other than the carrier offered by Maison Milaya Paris, takes physical possession of the product.
11. Contact
If you have any questions about a delivery, contact Maison Milaya Paris at y.contactshops@gmail.com or via our contact page, quoting your order number.
