Privacy Policy
Last updated: 18 July 2026
Maison Milaya Paris takes the protection of your personal data very seriously. This policy explains what information is collected when you visit maisonmilayaparis.com, create an account, contact our customer service team or place an order, why it is used and what rights you have.
1. Data controller
The data controller is Maison Milaya Paris. If you have any questions about your personal data or wish to exercise your rights, please write to y.contactshops@gmail.com.
2. Data we may collect
-
Identity and contact details: surname, first name, delivery and billing address, email address and contact details provided when placing an order or making an enquiry.
-
Orders and customer relations: products purchased, variants, amount, payment status, delivery, returns, refunds and communications with customer service.
-
Customer account: account login details, saved addresses, preferences and order history.
-
Payment: confirmation and information required to track the transaction. Full banking details are processed by payment providers and are not retained by Maison Milaya Paris.
-
Browsing and device data: IP address, browser, device, pages viewed, actions on the site, cookie identifiers and security information.
-
Communications: messages, reviews, survey responses and choices relating to marketing communications.
3. Sources of data
We collect this information directly from you, automatically when you use the site, and from the providers required to fulfil an order, including Shopify, payment services, carriers and customer service or fraud-prevention tools.
4. Purposes and legal bases
-
Performance of the contract: managing the basket, order, payment, delivery, customer account, returns, refunds and after-sales service.
-
Legal obligations: complying with accounting, tax, invoicing, warranty and product recall obligations, and responding to legally authorised authorities.
-
Legitimate interests: securing the site, preventing fraud and abuse, improving products and services, measuring service quality and defending our rights, while respecting your fundamental rights and freedoms.
-
Consent: sending marketing communications where your consent is required and placing or reading non-essential cookies, particularly for audience measurement, personalisation and advertising.
5. Recipients and service providers
Your data is accessible only to the people and providers who need it for the purposes described above: Shopify for hosting and operating the store, payment providers, carriers and logistics partners, IT, customer service, security, analytics and marketing tools according to your choices, as well as legally authorised public authorities.
These providers process data in accordance with their own obligations or on behalf of Maison Milaya Paris, only to the extent required for their role.
6. International transfers
Some providers, including Shopify, may process data outside France or the European Economic Area. Where required by law, these transfers are based on an adequacy decision or appropriate safeguards, such as the standard contractual clauses approved by the European Commission.
7. Retention periods
We retain data only for as long as necessary for the relevant purpose, and then for the periods required or permitted by law. The retention period depends in particular on whether there is an account, an order, an ongoing request, an accounting or tax obligation, a warranty, a dispute or a need to prevent fraud.
Your cookie choices are retained for a limited period and then requested again. You can change them at any time using the “Manage my cookies” link at the bottom of the site.
8. Cookies and similar technologies
The site uses cookies that are necessary for the basket, payment, security and operation of the store. With your consent, it may also use cookies for preferences, audience measurement, marketing and advertising personalisation.
On your first visit, you can accept all, reject all or customise your choices. Rejecting non-essential cookies does not prevent you from placing an order. You may withdraw your consent at any time as easily as you gave it.
9. Your rights in Europe
Depending on your circumstances, you have rights of access, rectification, erasure, restriction, portability and objection. You may also withdraw your consent at any time, without affecting processing that was lawfully carried out before the withdrawal.
To exercise a right, write to y.contactshops@gmail.com, specifying your request. Proof of identity may be requested only where necessary to verify that the request has been made by the data subject.
If you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (CNIL).
10. Rights applicable to United States residents
Depending on the state in which you reside and subject to the requirements of local law, you may have additional rights: to know about and access data, request its correction or deletion, receive a portable copy, opt out of certain forms of sale, sharing or targeted advertising, and not be discriminated against for exercising your rights.
You can send your request to y.contactshops@gmail.com and change your advertising choices through “Manage my cookies”. Where required by law and technically possible, we also recognise browser-based preference signals.
11. Marketing communications
You can unsubscribe from marketing emails at any time using the link provided in each message or by contacting us. Messages that are strictly necessary for the order, delivery, security or customer service may continue to be sent.
12. Security
Reasonable organisational and technical measures are implemented to protect data against loss, unauthorised access, alteration or disclosure. As no system is entirely risk-free, we encourage you to protect your login details and report any suspicious activity to us.
13. Children
The site is not intended to knowingly collect data from children who cannot consent on their own under applicable law. If you believe that a child has improperly provided data to us, please contact us so that we can review the request.
14. Updates to this policy
This policy may be updated to reflect changes to the site, our practices or the law. The date displayed at the top of the page indicates the most recent version.
15. Contact
Maison Milaya Paris — y.contactshops@gmail.com
